AKAL Mortgages Inc. (hereinafter referred to as “AKAL Mortgages”) helps customers find the most suitable mortgage, loan or credit facility, and/or other related products and services like insurance that we may offer. AKAL Mortgages Inc is a franchise of Mortgage Alliance, a part of M3 Mortgage Group which includes Multi-Prêts, Mortgage Intelligence Inc., Invis Inc. and other affiliated entities (hereinafter, the “M3 Mortgage Group”).
We collect most of our information about you directly from you, with your consent.
We usually collect your name, address, phone number(s), email address, occupation, employer’s name, birth date, annual income, net worth, assets, liabilities, credit history, investment objectives, banking information, as well as other account and payment information, including information pertaining to your use of our products and services when you register to AKAL Mortgages Inc. services. We may also collect other information such as your social insurance number, driver’s license or passport number, when required and/or authorized by law, for instance to fulfill regulatory and other governmental obligations and to distinguish you from other clients with similar names.
We may also obtain information about you from third parties, with your consent. For example, for credit evaluation purposes, we may need to determine your creditworthiness through contact with an independent credit reporting agency or another source, which may include account information. AKAL Mortgages Inc. uses this information to help determine the product or service that is suitable to your mortgage needs. We may also collect personal information from other third parties, such as your spouse, if you are applying for certain products and services, and information about beneficial owners, intermediaries and other parties.
AKAL Mortgages Inc. generally collects personal information from or about its customers and other individuals with whom it deals for the following purposes:
If you have applied for employment with AKAL Mortgages Inc., the personal information submitted with your job application will be used for recruitment and other customary human resources purposes. For example, we may send you information about new job opportunities within AKAL Mortgages Inc. as well as other career development resources.
AKAL Mortgages Inc. offers you the opportunity to use simulators. These simulators are designed to collect information about you or your financial situation. The details are then used to establish your type of profile with a view to helping you choose the most suitable product for your particular needs.
AKAL Mortgages Inc. obtains consent from the individuals concerned for the collection, use or disclosure of personal information through various means. The most common method we use to obtain a customer’s consent is by way of the customer’s consent as confirmed by consent forms. Where practicable, we may also obtain a customer’s consent through electronic communications or other written documentation.
In certain circumstances, personal information may be collected, used or disclosed without consent. These exceptional circumstances may include:
Consent may be withdrawn at any time, subject to legal or contractual restrictions and reasonable notice. Depending on the circumstances, however, any withdrawal or amendment to your consent may prevent us from providing you, or continuing to provide you, with AKAL Mortgages Inc. products and services or information that may be of value to you. You may also withdraw your consent as follows:
We may share aggregated customers and/or website users’ information with our partners or entities within the M3 Mortgage Group. This information does not allow identifying individual customers nor users, and is only used to provide our partners a better understanding of the general profile of customers of our products and/or services and users of our website, trends in the industry, or similar type of information. We do not link aggregate user data with personal information.
AKAL Mortgages Inc. generally collects and uses personal information from or about its website visitors and users as follows:
In the event that you download and/or use any of our applications, we may require and collect, directly from you, information necessary to authenticate you. We may also record your IP geolocation, allowing us to block the access when the user is outside of Canada. When you register on certain apps, you may be required to agree that we may send you notifications regarding your property evaluation, credit score, or general information by electronic messaging on a periodic basis. If you no longer want to receive any notifications, you can unsubscribe at any time.
In some cases, personal information that we manage may be transferred, processed and stored outside Canada, and therefore may be available to government authorities under lawful orders and laws applicable there.
We will use reasonable security measures to protect your personal information against unauthorized access. AKAL Mortgages Inc. has implemented security measures that contain administrative, technical and physical controls that are designed to safeguard your personal information. No method of transmission over the internet, or method of electronic storage, is 100% secure, however.
Personal information will be retained only as long as necessary for the fulfilment of the purposes for which it was collected and for which consent was received or to satisfy legal requirements.